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FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to the Frequently Asked Questions (FAQ) page of MyOrthopedicFit. We are here to answer your questions and ensure you have the best possible shopping experience. If you need any further assistance, please do not hesitate to contact us.
ABOUT MyOrthopedicFit
How can I contact customer service?
You can contact our customer service team through our Contact Us page or by email at contact@myorthopedicfit.com.
What is your return policy?
We offer easy returns within 30 days on all purchases. For more information, please see our Return Policy.
Do you have a physical store I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Can I place a bulk order for my business or organisation?
Yes, we accept bulk orders. Please contact our customer service team for more details.
Where is MyOrthopedicFit based?
MyOrthopedicFit is a business based in France, offering a selection of high-quality products with delivery available in United Kingdom.
SHIPPING
Do you ship internationally?
No, we currently only deliver within United Kingdom.
Do you offer free shipping?
Yes, we offer free shipping on all orders within United Kingdom. For more information, please see our Shipping Policy.
How long will it take to receive my order?
You can view our Shipping Policy.
How can I track my order?
You can track your order through the Order Tracking page on our website.
REFUNDS AND RETURNS
Can I cancel my order after placing it?
Yes, we offer a 24-hour cancellation window. To cancel your order within this period, please contact our customer service team.
What is your return policy?
We have a simple, hassle-free return process. For full details, please see our Return Policy.
What should I do if I receive a defective product?
If you receive a defective product, we will replace it free of charge. Please contact us and return the item within 30 days. For more information, please see our Return Policy.
How do I exchange a product?
For detailed information about exchanges, please see our Return Policy.
When will I receive my refund after a return?
Once your returned item has been received and inspected, your refund will be processed. Refunds generally appear on your original payment method within 10 business days.
Please see our Refund Policy for more details.
Customer Service
Store Name: MyOrthopedicFit
Address: 72 Boulevard Carnot, 47000 Agen, France
Email: contact@myorthopedicfit.com
Phone: +33 6 03 19 65 67
Customer Service Hours: Monday to Friday, 9am–5pm (Paris time)
Response Time: We aim to respond within 2 business days.
