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At MyOrthopedicFit, we want you to be completely satisfied with your purchase.
If, for any reason, you are not satisfied, we offer a simple and hassle-free return process.
You have 30 days from the date you receive your order to return your items.
Items must be unused, in their original condition, and returned with their original packaging, tags and accessories.
Our support team will assist you throughout the process.
Restocking fee: £0 – we do not charge any restocking fees for returns.
Return period: You have 30 days from the date you receive your order to return your items.
Condition of items: Items must be unused, in their original condition, and returned with their original packaging, tags and accessories.
Easy returns: Our support team will assist you throughout the process.
Restocking fee: £0 – we do not charge any restocking fees for returns.
For defective or incorrect products: There is no cost to the customer. This applies when the product received is incorrect, damaged by the carrier or otherwise defective.
If the customer changes their mind: The customer is responsible for the actual cost of return shipping.
This applies when the customer orders the wrong item, the item does not fit, or they no longer want it.
Original shipping costs are non-refundable.
1. Contact us:
Send an email to contact@myorthopedicfit.com with your order number and the reason for your return.
2. Pack your item:
Carefully repack the item in its original packaging, including all accessories, tags and documents.
3. Send it back:
Ship your return by following the instructions provided in your return authorisation email.
You may use the carrier or shipping method recommended in that email.
Inspection:
Once we receive your return, we will inspect the item to ensure that it meets our return criteria.
Refund timeframe:
Once approved, your refund will be processed.
It generally takes up to 10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
If you would like to exchange your item for another size, colour or product, please contact us at contact@myorthopedicfit.com and we will help you arrange a quick exchange.
For hygiene and safety reasons, certain items cannot be returned.
These products will be clearly identified as non-returnable on their product pages.
Please visit our FAQ page or contact our customer service team.
Store Name: MyOrthopedicFit
Address: 72 Boulevard Carnot, 47000 Agen, France
Email: contact@myorthopedicfit.com
Phone: +33 6 03 19 65 67
Customer Service Hours: Monday to Friday, 9am–5pm (Paris time)
Response Time: We aim to respond within 2 business days.
